Terms of service

Last updated: May 12, 2026

IMPORTANT — NOT A MEDICAL DEVICE. Resolve Band is an apparel accessory designed to hold a continuous glucose monitor (CGM) sensor in place during daily wear and physical activity. It is not a medical device, is not registered with Health Canada or the FDA, and is not intended to diagnose, treat, cure, or prevent any medical condition. Resolve Band does not replace the adhesive supplied with your CGM and does not interact with the sensor electronically. Use of Resolve Band is at your own discretion and risk. Always follow your CGM manufacturer's instructions and consult your healthcare provider for medical advice.

OVERVIEW

Welcome to Resolve Band. The terms "we", "us" and "our" refer to Resolve Band. Resolve Band operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Resolve Band is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the confidentiality of any password and account information and for all activity conducted under your account.

SECTION 2 — PRODUCT AND ORDER ACCEPTANCE

We may, in our sole discretion, refuse or limit any order. We may also limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made through the Services. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 3 — PRICING AND PAYMENT

All prices are listed in Canadian dollars (CAD) unless otherwise stated and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We are not liable to you or any third-party for any modification, price change, suspension or discontinuance of the Services.

Payment is processed at the time of order through Shopify Payments or another approved payment provider. By submitting an order, you authorize the charge to your chosen payment method for the order total, including any applicable taxes and shipping fees.

SECTION 4 — SHIPPING, FULFILLMENT AND RETURNS

Shipping times, costs and policies are described on our Shipping Policy page. Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference. Because each Resolve Band is made to order, we do not accept returns for change of mind or sizing issues; if your product arrives damaged or defective, contact us within 7 days of delivery for a free replacement.

SECTION 5 — INTELLECTUAL PROPERTY

You agree that the Services, including but not limited to graphics, logos, design, photographs, videos, written and other content, are owned by Resolve Band and are protected by Canadian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as generally permitted through normal use of the Services.

SECTION 6 — USER CONTENT

Any content you submit, post, or transmit through the Services (such as product reviews, comments, photographs, or social media tags) ("User Content") remains your property. By submitting User Content, you grant Resolve Band a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, adapt, publish, translate, and distribute that content in connection with the Services and our marketing. You represent that you own or have the necessary rights to grant this license.

You agree not to submit User Content that is unlawful, defamatory, harassing, infringing on third-party rights, or otherwise objectionable. We reserve the right to remove any User Content at our sole discretion.

SECTION 7 — PROHIBITED USES

In addition to the prohibitions set forth in these Terms, you are prohibited from using the Services or its content (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

SECTION 8 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Services will be uninterrupted, timely, secure or error-free. The Services and all products and services delivered to you through the Services are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Resolve Band, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.

SECTION 9 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Resolve Band and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 10 — PRIVACY AND DATA PROTECTION

Your submission of personal information through the Services is governed by our Privacy Policy. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, in order to provide the Services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback") to us, you grant Resolve Band a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, copy, modify, distribute, publish, and otherwise exploit that Feedback without compensation or attribution.

SECTION 12 — TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Services. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

SECTION 13 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Nova Scotia, Canada, and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. Any dispute arising under or in connection with these Terms shall be resolved exclusively in the courts of Nova Scotia.

SECTION 14 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 15 — CONTACT

Questions about the Terms of Service should be sent to us at resolveband@gmail.com.

Resolve Band
Halifax, NS, Canada
resolveband@gmail.com